Nothing beats driving down a great stretch of road in your MINI for peace of mind and adventure. But occasionally, something unforeseen might occur. At MINI, we believe that the perfect experience goes hand in hand with worry free driving. And that’s where our MINI Roadside Assistance service comes in.
We designed it to give you comprehensive support and complete confidence. Whether breakdown or accident, one single call to one number is all it takes. You can rely on our specialists to solve the problem swiftly and reliably and enable you to continue your journey. So you can drive your MINI secure in the knowledge that help is just a phone call away – 24 hours a day, every day.
YOU CALL. WE TAKE CARE OF EVERYTHING.
Call +853 2872-2193
In the event of a breakdown, one call is all it takes. And our MINI Breakdown Assistance ensures that you and your MINI get back on the road as quickly as possible.
Problem solved by our experts on the phone.
Breakdown assistance provided on the scene by an expert cooperation partner.
Contact with and navigation to the nearest MINI Service Partner.
If necessary, we’ll organise a tow-away service for you.
At your side 365 days a year, 24 hours a day.
Breakdown: What to do?
1. Look for a secure place to leave the vehicle (service lane, parking bay, roadside).
2. Activate the hazard lights.
3. Put on a safety vest.
4. Secure the automobile. (Low beam headlight, warning triangle)
5. Call MINI Breakdown Assistance: +852 2872-2193 or establish contact using the MINI iDrive menu.
6. Wait in a safe place until help arrives.
BRIEF CALL. FAST
Call +852 2872-2193
Ready for action at all times: MINI Accident Assistance. One call and you and your MINI are in the best of hands, with the following services:
Clear instructions are provided as to what to do at the scene of the accident. (We will call the police or the fire department if required.)
We will organise a tow-away service or free towing to the nearest MINI Service Partner.
Initial contact with your insurance and handling of allformalities.
Organisation of a replacement vehicle.
Advice on alternative travel options.
ACCIDENT: WHAT TO DO?
1. Put on a safety vest.
2. Secure the scene of the accident. (Hazard warning lights, headlights on low beam, warning triangle).
3. Are there injured people? Call the rescue service: 999
4. Administer first aid.
5. Call MINI Accident Assistance: +852 2872-2193 or establish contact using the MINI iDrive menu.
6. Look for a protected place. Do not leave the scene of the accident.
SURE YOU STAY MOBILE:
Driving your MINI means being able to indulge in driving without any restrictions and enjoy full peace of mind. This applies even if your MINI happens to be out of action due to a breakdown. In this case, we have a comprehensive package of services in place to provide you with professional and expert support. It is your trusty companion for those unforeseen emergency situations – so that there is nothing to prevent you from quickly resuming your trip.
MINI Mobility Program FAQ
Who does the MINI Mobility Program apply to?
Our MINI Mobility Program automatically applies to all new cars or a period of two years. After this, every time you have an oil change or maintenance work carried out by an approved/authorised MINI Service Partner, you extend the program by another 24 months (up to a maximum of five years).
If it is not possible to repair the damage on site, we cover the cost of towing the vehicle to the nearest MINI Service Partner.
Vehicle collection or return.
If the repair takes longer than three days from arrival at the workshop, we cover the cost of collection or return (max. EUR 500) and organise this for you. Requirement: the breakdown site is more than 100 km from your place of residence.
Onward or homeward trip by rail or air.
If necessary we cover the cost of your onward travel by rail or air (max. EUR 500).
¹Cost coverage does not apply to new tyres. Costs for additional services are only covered in the case of the car being equipped with tyres featuring run-flat technology in as far a replacement tyres are not available within 4 hours.
²Availability may vary depending on the region and situation. Terms and conditions of commercial car rental may involve restrictions in terms of travel destinations.
A PASSION FOR OPTIMUM RESULTS:
MINI SERVICE EXPERTISE.
Whatever the situation, wherever you happen to be, our highly qualified MINI Service Experts will know your MINI inside out. They apply cutting-edge diagnosis equipment and innovative service technologies to your vehicle. As only your approved/authorised MINI Service Partner is able to restore your MINI to its original condition – with MINI Original Parts.
MINI Service Expertise FAQ
MINI BODY REPAIRS: UNCOMPROMISING SKILLS.
Rigorous MINI quality criteria.
The highest safety standards.
Fast repair work.
MINI PAINTWORK REPAIRS. TO MAKE YOUR MINI LOOK AS GOOD AS NEW.
Innovative MINI ColorSystem/varnish system.
High-quality original paint finish.
Environment-friendly paints and painting methods.
MINI ORIGINAL PARTS. THERE’S NO REPLACEMENT FOR AN ORIGINAL.
Perfect fitting accuracy.
The highest level of safety.
MINI Roadside assistance.
WITH YOU ALL THE WAY
Driving your MINI is fun. Unforeseen problems on the road are not. That’s where our comprehensive MINI Roadside Assistance program comes in – to ensure your total peace of mind, around the clock. Whether breakdown or accident, help is just a phone call away. And you can rely on our experts to provide quick, competent assistance to solve the problem and get you and your MINI up and running again. One call and you are soon in the very best of hands.